CAREERS

Customer Service Representative

The Customer Service Representative will monitor and update all company freight providing internal updates as well as customer notifications as they will use this knowledge to work directly with the team and is responsible for successful completion of tasks that ensure ultimate customer satisfaction.

The Customer Service Representative will use a positive, customer focused attitude to leverage their knowledge of the Company’s operations to deliver a resolution that exceeds customer expectations. Additionally, will collaborate with Sales and Account Management on the day-to-day account operations.

Responsibilities

  • Provide internal & external updates through completion on shipments.

  • Perform track and trace requests of freight in various modes of service.

  • Build & Schedule shipments through the company TMS. 

  • Provide prompt and courteous service to customers served by the company through fielding inbound inquiries via phone and email.

  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport on each call.

  • Work with Account Managers and Sales to ensure daily customer relations activities are completed.

  • Maintain a positive, empathetic, and professional attitude toward customers always.

  • Interpret shipping status data accurately and communicate information to customers in a concise and professional manner.

  • Respond to billing inquiries and refer to Accounting as required. 

  • Ensure customer satisfaction and provide exceptional customer support.

  • Perform other duties as assigned by the company in support of customer relationship management goals.

Requirements

  • 1+ years of experience in a customer facing capacity, such as sales, customer service or relations.

  • Proficiency with Microsoft Office (Excel, Outlook etc.).

  • Call center, third party logistics (3PL) and/or trucking industry experience is preferred.

Education/Certifications

High school diploma or equivalent

If interested in applying for this role, please submit your resume and information below: